These are common experiences for many who are experienced or new to
internet shopping. The web has become a great tool for many to use to shop
for items, look for the best price, read reviews and make purchases without
ever leaving the comfort of there home. In the last year, internet sales
were the one strong performing area of the economy.
With that said, there are many companies on the internet that seem very
impersonal and inflexible. So it was a great surprise for Michael from
Illinois to not only find a company with all the security and selection he
wanted, but he also found an owner in Jacqueline Johnson that was willing to
go the extra mile to make sure his experience was positive. Michael could
have easily become a casualty of internet shopping and been turned off by
his experience to Toysandhome.com as well as web shopping in general, but do
to the dedication of Toysandhome.com owner Jacqueline Johnson, Michaels
story is one that many folks have been experiencing with this family owned
company.
Michael Kunz - Fox River Grove, IL
This is a very popular item (Orange colored) from Step2. I ordered it
through Toys & Home because they showed that they had the product and they
had a good price. Unfortunately it took a lot longer than I had anticipated
due to unforeseen circumstances and when I did receive it, the handle to it
was missing. All along I had been in contact with Toys & Home via e-mail and
they responded almost within minutes to my inquiries. It turned out that
Step2 may have inadvertently left the handle out by error. I was told to
contact Step2 direct and Jeri over there was very apologetic and shipped the
handle out immediately. Jacquie (the owner) from Toys & Home actually called
my house to see if they could do anything else. When was the last time the
owner of a company followed up with the customer? I was very pleased with
their personal touch and would definitely use them again.
Toys and Home has been doing business for 8 years and has been owned by
the Johnson family since last fall. They have increased selection by
bringing in many new brands while focusing on their core business with
Little Tikes and Step2 products. Located in NE Ohio, they have a store in
Cleveland and one soon in Sioux Falls, South Dakota with plans to expand to
Chicago, California and Kansas. They continue to look for ways to stay
competitive with their pricing and still offer personal service to every
customer they meet. With sales up over 40% this year, the Johnson's will be
focusing on streamlining logistics so they can continue to offer the
personal touch so many customers want in today's environment.
If you would like more information please visit or call them at one of
the following:
http://www.toysandhome.com
support@toysandhome.com 1-800-201-7727
