Years ago, hotel guests wouldn’t have any qualms about towel replacements
after being used once because as they say, ‘I paid for it anyway.’ But this
blasé attitude has been replaced by a more concerned attitude after hotel
chains embarked on the environment bandwagon. In most cases, this campaign
comes in the form of note card printing placed in guests’ bathroom – cards
that provide some surprising insights into the remarkable science of
persuasion.
A study on the messages on hotel note card printing revealed that the
cards most commonly attempt to encourage towel recycling efforts by focusing
on the importance of environmental protection. Through these note cards,
guests are informed about how much resources are used into washing and
drying that single towel. To further draw guests’ attention to the impact of
this request to recycle, the note cards are often accompanied by various
eye-catching environment related information in the background.
This persuasion strategy is something that all marketing professionals
should consider. The power to persuade or the science of it should be
reflected in all marketing campaigns including the development of marketing
collaterals like invitation printing, brochure printing, note card printing,
etc. The power to persuade can definitely be harnessed through market
research and through an understanding of human psyche.
Most marketing campaigns are focused on the product or service. No wonder
why the marketing collaterals are more of a visual treat rather than a
strategy. The thing is, people who are confronted with choices will decide
based on established psychological theories and practices to guide them in
making their choices.
What motivated hotel guests to reuse their towels? Introspection. The
hotel guests’ motives were driven by the desire to do something for the
environment because those little note cards tapped into their values and
identity as environmentally concerned people.
Marketing professionals can benefit immensely by understanding the
psychology of persuasion and by using the specific persuasion strategies
that have been scientifically proven to be effective. Hence, if you are
trying to develop a campaign from invitation printing to flyers and
brochures to launch a particular product or service, think again. Yes, you
could probably make more sales by making a very attractive design in your
invitation printing for example, but have you ever thought that you can
probably make more if you just take the human psychology into your design.
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