LiveLOOK’s vision of how Screen Sharing should work in the new Web and
Sales 2.0 era is much like the telephone – it should just work and be part
of normal business process. Visual communications regarding complex
software, online applications, complex product selection and support
drastically shorten call time, improve customer satisfaction and increase
the possibility of closing sales. Some examples of integrations include
customer self-service portals, Customer Interaction Management systems,
online chat, click to call, CRM, HelpDesk, Order Management and self-service
portal transition.
Linda Ziemba, VP Sales & Marketing said “Companies are really only
limited by their creativity and can offer great customer experiences while
simultaneously teaching their customers how to use a lower-cost self-service
channel”.
LiveLOOK also announced a new integration partner, InnerPass, one of
Skype’s hottest new business collaboration applications delivering
Persistent Shared Folders. InnerPass powers its screen sharing functionality
with LiveLOOK resulting in a combined LiveLOOK, InnerPass and Skype solution
delivering this powerful new service.
“We chose LiveLOOK because they offer the simplest, easiest screen
sharing product on the market. It integrated easily with the InnerPass
application. ” said Steven Parsloe, CEO of InnerPass.
Igor Khalatian, CEO of LiveLOOK, relates “InnerPass is a great example
demonstrating the power of adding screen sharing or co browsing capabilities
to an application. We are delighted to add InnerPass as a partner and look
forward to supporting their rapid growth with our highly scalable, secure
architecture.”
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Linda Ziemba LiveLOOK, Inc. 732.960.9680 x802
