One of the most important strategies for growing your practice is to
consistently receive referrals from other professionals. Early in my career,
I found it frustrating when I'd refer clients to other advisors and not
receive referrals in return. I knew there had to be something I could do to
consistently receive referrals from other advisors.
So, I came up with a process that enabled me to develop effective
referral sources and build relationships based on the benefits of reciprocal
marketing. Here's how to do it:
Step No. 1: Identify potential referral partner industries
Most of us think of CPAs and attorneys as ideal referral sources. While
these are obvious options, there are numerous other professions you can tap
into effectively. For example, I've had significant success getting
qualified referrals from psychologists and coaches.
Let your mind wander and write down some professions you think might work
for you. The key is to think outside the box — and don't discount any
industry. If you get blocked or just can't seem to get the creative juices
flowing, find a place to sit comfortably where you won't be disturbed. With
your dominant hand, write down the question: "Who are the best referral
partners who will help me grow my business?" Then, with your non-dominant
hand, write a list of all the professions you can imagine. You'll be
surprised what you come up with. Once you've listed 50 professions, place a
star next to the ones that have been referral sources in the past.
Step No. 2: Select referral partner professions
Read through your list and select at least five professions you believe
will be the most profitable and enjoyable to work with.
Step No. 3: Find 100 “pros” in your selected professions
Get contact information for 20 professionals in each of the five
professions you selected. Start with people you know; ask friends for names
or search online. You can even purchase names from a list broker. Remember
to create a spreadsheet to track your progress as you reach out to each
professional.
Step No. 4: Send out a "Let's share referrals" mailer
This can be a letter or a postcard that explains who you are, what you do
and why sharing referrals can benefit your recipients. Be brief and upbeat
and send out your messages on a monthly basis until you get three active
referral partners in each of your five professions.
If you already have a thriving practice, end each mailer with a message
asking your prospective referral partners to call you. If your referral
needs are more urgent, be more active by following up your mailings with a
phone call.
Step No. 5: Set up a reciprocal referral mastermind group
Once you have your 15 referral partners, bring them all together in a
group that meets via phone once a month and in person once a quarter.
Connecting with your referral partners frequently allows you to create
powerful relationships.
Step No. 6: Manage every referral
When you give referrals to your partners and receive referrals from them,
it's critical to have a process that recognizes the importance of those
referrals. When I give someone a referral, I call my referral partner and
provide them with the client's name and an overview of their situation. Then
I send out a "This referral is for you" card, followed up with a three-way
introductory meeting with the referral and the referral partner.
Step No. 7: Create a follow-up strategy
Every quarter, call your referral partners individually to review
referrals given and received, as well as to discuss how to serve each other
even better.
Step No. 8: Automate the process
For more than a decade, I sent out my "Let's share referrals" mailers,
"This referral is for you" cards, thank-you notes and other written
communications by hand. It was expensive and time-consuming—costing me an
average of about $50,000 per year for staff and the cost of the mailers —
but now I've set up an affordable system that takes most of the time, effort
and expense out of the equation. This frees me up to complete the
high-value, fixed daily activities that are critical to the continued growth
and success of my business.
Follow these steps and don't be surprised if you triple your referrals
from other advisors.
About the Author:
Annette Bau, CFP™, founder of MillionDollarMarketingPractices.com,
and author of The Million Dollar Marketing System and the Affluent Women’s
Marketing Guide: How to Create a Thriving Practice Working with Affluent
Women, is a 20-year veteran in the financial services industry, specializing
in working with millionaire business owners and affluent women.
To attend the upcoming Reciprocal Referral Marketing Webinar, go to
www.MillionDollarMarketingSystem.com/preview . To receive her free
marketing tips news letter or to learn more, visit
www.MillionDollarMarketingPractices.com .