March 9, 2010 ( PowerHomeBiz.com )
- American
Profit Recovery, a nationwide collection agency recently issued a video on
how customer service plays a major role in getting late-paying customers to
resolve their past due debt with a business. With regular contact and a soft
approach, many outstanding billing issues can be resolved.
(article continued below ...)
Collection agency American Profit Recovery advises businesses of all
sizes to incorporate regular customer service calls as not only part of
their regular business practices but also as a method to keep customers on
track with their outstanding invoices. With regular contact and insight from
the customer on how their service was, many customers will feel compelled to
pay their bill with a business on time or tell them why they have not paid.
.
Other internal tips the collection agency recommends are making sure
customers and clients are fully aware of your billing policies right up
front, and a focus on regular invoicing. Making sure clients are not only
aware of payment policies but understanding them is a factor in getting them
to pay on time. American Profit Recovery has found that with sound internal
procedures such as enhanced customer service and at times, assistance from a
third-party collection agency, cash flow for a business can dramatically
improve.
“One of our mainstays is diplomacy and customer service when dealing with
consumers on behalf of our clients,” states Jeff DiMatteo, partner at
American Profit Recovery. “When a company understands that a softer approach
and regular communication solves many payment issues, they are more apt to
employ these diplomatic procedures on a regular basis.”
The video with several internal tips including how to perform a customer
service call can be seen here;
http://www.collectionagencyblog.com/?p=355
About American Profit Recovery:
American Profit Recovery (APR) is a collection agency with offices in
Massachusetts, Michigan and North Carolina. Founded in 2004, APR specializes
in the collection of third-party debt in industries such as medical/dental,
banking, trades, lawn care and other professional services. With early
intervention and a strong focus on ethics and diplomacy with consumers, APR
works hard to preserve the relationship between client and consumer with an
ultimate goal of keeping the business relationship intact. The firm serves
approximately 2800 clients nationwide. American Profit Recovery and their
team have earned many awards including Best Places to Work in Collections
and Most Influential People in the Collection Industry. 800-711-0023
http://www.americanprofit.net/
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David A Greenwood & Associates
