Drishti's next-generation reporting tool, Reportika, enables contact
centers to access and manage information in the most adept manner. The
web-based interface allows managers and administrators not only to access
reports from anywhere, but also to constantly innovate using different
parameters to achieve operational efficiency.
Different businesses operate in different ways. Information access and
management is the key to achieving operational efficiencies. Call centers
that use standard reporting software, can achieve a lot more (in terms of
operational efficiency) by constantly innovating around their business
processes to achieve higher business results. The challenge is not just to
manage unstructured data, but also to generate reports from them in a
user-specific way.
Says Mr. Nayan Jain, CTO, Drishti Soft, "Reportika is an initiative to
provide modern contact centers with customizable tools to achieve higher
business process efficiencies. We have researched a lot in terms of
technology and usability while developing Reportika. We are pretty sure that
this tool will simplify the process of reporting in contact centers and thus
help them extract the most out of reports to enhance productivity"
In order to achieve high productivity, contact center managers,
supervisors and administrators have to extract information from heaps of
hidden, clustered data, and present the same in the right way. A dynamic
reporting tool like Reportika facilitates them to fetch selective data in
runtime, and thus aids them in increasing operational efficiencies.
Reportika allows even those users to design reports that have very little
knowledge of SQL and Database. Using Reportika, the user can configure
multiple outputs for reports. Moreover, it has three different components
viz. Designer, Deployer and Runner/Runtime for designing reports, installing
reports and executing reports respectively.
Modern Contact Centers can simplify their business processes, and enhance
their productivity using advanced tools like reporting.
About Drishti www.drishti-soft.com
Drishti provides Contact Center Software & Enterprise Communications
Solutions. The Company creates innovative Communications technologies for
next-generation Enterprises, empowering them to dynamically manage their
Business Processes. Drishti's customers enjoy significant benefits in terms
of increase in efficiency levels, reduction in operational costs,
flexibility to grow, consistent user experience and a demonstrable ROI.
Drishti's innovative solutions are running successfully at hundreds of
client locations across the globe. The Company has been awarded the BPONews
Best Contact Center Solution 2007, IP Contact Center Technology Awards 2008,
Member's Choice Award 2008, and the NASSCOM Innovation Awards 2008. Drishti
is also among the Deloitte Fast 500 Company in APAC and Red Herring
finalists.
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Shashank Shalabh,
Drishti-Soft Solutions Pvt. Ltd.,
+91 - 0124 - 4771000
