"People shopping on Hayneedle are looking for something very specific,"
said Dee. "They're used to dealing with some mom and pop shops. At times
they're not sure whether a site can be trusted or not. Part of the Hayneedle
brand is that we are a trusted place to shop."
"We get a lot of people who don't want to enter their credit card. While
we have a customer care center for those situations, the green browser bar,
available thanks to the Comodo EV SSL certificate, helped to win over and
educate customers that our site is safe," said Dee, as did displaying
Comodo's trust logo across the site.
Hayneedle's customer care staff explains the significance of the green
browser bar to telephone customers, to increase trust in online
transactions. "It's nice that when I'm looking at the green bar, we can have
our customer service agent say, 塑ou don't have to worry about the
transaction; it's certified.' It builds the trust by word of mouth. It's
something that they can visually see; it's something that changes in their
browser to let them know that they can trust us."
"It's all about trust--the EV SSL certificate instills trust in our
customers. They can look up there, if they're unsure they can click on it
across our sites," Dee said.
"It has been wonderful working with Comodo because they focus on our
needs and help us, instead of only focusing on what they need," he
continued.
"What separated Comodo from the others was that Comodo was very
customer-friendly and focused. Comodo worked with us to make sure that all
of our needs were met. Comodo pointed out issues that we might not have seen
on our own. It ended up being a better experience for our customers."
"We were only focused on one point on our checkout," Dee said for an
example. He added that Comodo offered a valuable suggestion to build trust
with shoppers. "If you want to display our logo across the site you can,
that will reassure them when they are thinking about buying, not necessarily
in the buying phase." Hayneedle adopted that suggestion, reassuring its
security-conscious consumers."
Comodo's Extended Validation SSL certificate has helped Comodo build
trust with its rapidly-growing customer base.
For more information about Hayneedle, visit
www.Hayneedle.com . For more
information about Comodo, visit
www.Comodo.com
About Comodo
Comodo is a leading brand in Internet security, covering an extensive
range of security software and services, including digital certificates, PCI
scanning, desktop security, online faxing, and computer technical support
services. Businesses and consumers worldwide recognize Comodo as standing
for security and trust. Comodo products secure and authenticate online
transactions for over 25,000,000 installations of Comodo desktop security
software, including an award-winning firewall and antivirus software offered
at no charge.
The Comodo family of companies is committed to continual innovation, core
competencies in PKI, authentication, and malware detection and prevention.
As a catalyst in eliminating online crime, the companies' mission is to
establish a Trusted Internet. With US headquarters overlooking Manhattan on
New Jersey's waterfront, and global resources in United Kingdom, China,
India, Ukraine, and Romania, Comodo products offer intelligent security,
authentication, and assurance. Comodo -- Creating Trust Onlineョ.
For more information, visit Comodo's website, or our Internet Video
Channel, Comodo.TV. About hayneedle.com Hayneedle (hayneedle.com), a leading
online retailer of more than 200 specialty stores, recently unveiled its new
website, which offers consumers an extensive variety of home and lifestyle
products far surpassing what is available in the retail world.
By providing
a rewarding shopping experience, exceptional service, true product variety
and the right content to buy with confidence, hayneedle.com helps customers
find what they love and love what they find. The company was originally
established in 2002 as NetShops, Inc., and was named to the Internet
Retailer Hot 100 list in 2010. With over $200 million in sales, Hayneedle is
privately held and funded by Insight Venture Partners and Sequoia Capital.
For more information, visit
www.Hayneedle.com