Dear
Peter,
As you said, you have photographed weddings for ten years and you must have
done well to have lasted for a decade. You did not indicate what caused this
problem. I would surmise that you know your craft inside and out, so this
problem couldn't be a result of some technical deficiency on your part.
Take a look at the problem this way: If you photographed a wedding today
and delivered the proofs in 12 weeks, that is a span of 3 months. Then the
printing and delivery of the wedding album will take another 3 months. Ask
yourself the question: If you hired yourself to cover your child's wedding,
what do you think will your child do if you show her/him the proofs after
three months and finally get her/his pictures in another six months? As you
are very much aware, weddings are an important milestone in every person. They
would want to have their pictures and videos from this momentous occasion as
soon as possible.
The first step is to review what goes wrong and why it happens. You need to
look at the cause of this problem and attack it at its root. Try to go back
and review your procedures. Your problem could stem from any one of these
reasons, and possible remedies to these problems:
a. Is this a problem that you've always had when you were starting; or this
is a result of increased demand/clientele? If this is a result of your
difficulty to cope with demand, you could either upgrade to faster equipment
or hire an assistant to help you during peak season.
b. Is it a result of procrastination and inability to track customer
orders? You can devise a method or use a tool that will allow you to keep
track of the schedule of all your accounts. You can buy a filofax, a calendar
or use an electronic tool like Outlook's calendar. Outlook Calendar can remind
you of your upcoming deadlines. If you want a more sophisticated tool, you can
use Microsoft Project 2000 to keep track of all the activities and deadlines
of each and every project. Or you can simply post a big calendar on your wall
with all the deadlines of your customers.
c. Is it a result of inadequate funds to cover supplies? Are you having a
cash flow problem that prohibits you from fulfilling your client's orders on
time? Proper cash flow handling can allow you to change the turn around time
into a shorter period. For capitalization, you can ask for a reasonable down
payment from each client. You should calculate or have a good estimate of the
cost of the film, chemicals, photo paper, albums and other materials plus a
little extra amount and ask for that amount as the down payment. With that
amount, you are pretty much covered and you would have a faster turn around.
Of course, your contract price will be much, much higher than that amount and
the balance would come your own professional fee and profits.
I was also a wedding photographer when I was younger. But my turnaround
with complete deliveries was only three to four weeks. It is because I got
everything covered right from the signing of the contract.
My suggestion is simple. If you think that your deliveries will definitely
be fixed on these span of time, all you have to do is change your contract
form. Don't put delivery time periods which you cannot fulfill. If you can
deliver only on those span of time, you have to specify that in the contract.
You don't have to explain why but you specify it as such. If the client asks, you
can explain, that you have hundreds of clients and you have to deliver the
photographs in the order that the orders were received.
Although specifying this long length of delivery period would make most
clients go somewhere else, you save yourself the lawsuits, which definitely
would be coming. Do you remember the pizza advertisement, "Delivery in 30
minutes or your Pizza is Free"? You end up fulfilling all those wedding
photographs all for free because of "breach" of the contract if your
clients decide to sue. And that, will surely hurt as you are finding right now
So, you see, it is all a matter of how you want to conduct your business.
After ten years, you may have grown tired. You may have changed your lifestyle
where you spend your client's money into something else. Sometimes, we collect
a down payment and spend it and we use the next client's money to buy the
materials for the first one and sooner or later, we collect more money for
down payment but don't use the money for the business. Ultimately, we will end
up saddled by delayed deliveries with no money to buy the materials. And by
this time, the number of delayed deliveries have multiplied and no longer
tolerable.
Not only are these delays a magnet for lawsuits, but you are slowly
destroying the reputation of your business. With the coming new year, this is
the time to rethink your business, shape up your procedures and way of doing
things and find that enthusiasm for your work again.
Good Luck !
About
the PowerHomeBiz.com Guide:
Nach Maravilla is
the Publisher of Power Homebiz Guides. He has over thirty years
experience in sales and marketing of various products, which
covered as he jokingly describes, "from toothpicks to
airplanes" He also had extensive experience in
International trading and he always excelled in special promotional
ideas for retail outlets.
The opinions expressed in this column are
those of the author, not of PowerHomeBiz.com.
Users
should not treat the Guide's response as legal, accounting, or
professional advice as all answers are intended to be general in
nature. Such advice can only be properly given by qualified
professionals who are fully aware of a user's specific geographical areas or circumstances, such
as
an attorney or accountant.